Outside The Box have collected testimonials over the years. This is an indication of  the quality of work we undertake here at OTB Recruitment.



Having known and dealt with Charmain for over 15 years now, it is without hesitation that I can give her the best recommendation possible.

I have over the years been candidate and employer and I have never been disappointed on either front. She works tirelessly to provide the best service and unlike other recruiters I have had dealings with she has never wasted my time with inappropriate positions or candidates. She has always delivered on every front.

Her vetting of candidates has saved be innumerable hours over the years always putting forward only the best suited candidates for the role due in no small part to the fact that she actually listens to the brief.  I would not only describe Charmain as the consummate recruitment professional  but also as a warm and caring individual who it has always been my pleasure to deal with.

She has always and will continue to be my first port of call whether recruiting for a position or seeking a career move. I would like to take this opportunity to wish her every success in her new endeavor and look forward to working with her in the future.

Stephen Mageean
Store Director, MARC JACOBS

I met Susana about a year ago. Technology (phones, internet, Skype e.t.c.) are nice … but there is nothing compared to a face to face meeting, which may sound old fashioned but it’s still the most effective. Susana through her long experience understands fully the client’s requirements and with her natural “match making” talent she matches the correct candidates in order to meet both the company’s targets and the candidate’s ambition so eventually everybody is happy. After we all spend at least half of the day with colleagues, working, creating, producing. Full of energy, always keen to put into practice her experience focusing in the big picture but keeping at the same time attention to those little details which make the difference. Bubbly, down to earth with a big true smile on her face and always calling back whenever you call her and happens to be busy (very important). Susana … YOU ROCK girl !

Eleni Samioti
Garment Tech, Djinn Ltd


Charmain has been an absolute pleasure to work with. Incredibly passionate and professional with very personal approach which is hard to come by in the recruitment field. She took a lot of time to understand my experience and helped me find a role that fitted my profile and expectations perfectly- despite it being quite challenging as I specialise in a very particular and slightly niche area of retail management.

Efficient with communication as well and follow up after I had already started the new job. Friendly and warm Charmain adds a human touch to the recruitment process, which together with her extensive experience and knowledge of the industry make her the best possible choice for anyone looking for a new role. Without hesitation I would work with Charmain again and highly recommend her services to anyone looking for more tailored recruitment solutions.

Agnieszka Borzym
Assistant Manager Operations, Hermes

Smart, firm and focused with a warm and solar personality. Reading between the lines of my CV, she wanted to clearly understand my experience and potential, passing this onto to the Client and placing me in less then one month, even if I was an overseas candidate; she also follow me steadily both during the entire interviews’ process and beyond. I do really recommend Susana and Outside the Box Recruitment!

Barbara Pasca
Senior Product Manager, Press Piazza Sempione

Having worked with Charmain for a number of years, I love the fact that she is very detail orientated and very specific to the clients needs. Charmain has always put the client’s first and takes time and does research which many agencies forget about. I absolutely recommend Charmain and her vast experience to any luxury retailer.

Raj Chahal
Operations Manager at Fendi UK

Charmain takes the time to understand what you want and what you need in your people. I was always safe in the knowledge that only relevant candidates would be submitted, taking time to consider both experience and culture fit. She has a wealth of knowledge and expertise in the premium and luxury field. Charmain has a very personal approach to clients and candidates alike, is honest, flexible and consistent. Charmain would always be my first contact for any recruitment requirements.

Vicky Ringer
Head of Retail Operations Links of London

Working with Charmain is professional from beginning to end. Very open and honest communication, keeping me in the loop with the whole recruitment process, solid advice on the company recruiting for and finding the correct fit for me personally. A pleasure to work with.

Liz Oliver
Head of Retail – Crabtree & Evelyn

Charmain is an absolute professional in her field. She works with great diligence and extreme attention to detail. She nurtures professional working relationships and takes time to understand exactly what is required at all stages. She has tremendous energy, a very positive ‘can do’ attitude and is great fun to work with. She always has a smile and nothing is ever too much trouble. Always the first person I would pick up the phone to should I have a resourcing requirement.

Steve Dudley
Customer Experience Specialist | Service Excellence | Customer Loyalty | Retail Customer Experience | Interim

CLIENT TESTIMONIALS (CAG Recruitment – forerunner to OTB Recruitment, 2002 -2009)

Recruitment, Search & Selection, are all words that can bring on a sense of dread and fear to many individuals, whether you are searching for the right candidate, or indeed, if you are searching for the right Company!
This is where Charmain breaks the mould of the standard Recruitment specialist. Donna Karan International has a culture which is expressed by each and everyone who works within the business, and this is one of passionate spirited energy. As head of the Retail group in the UK I have been able to nurture and develop my staff through Charmain’s support as she too has embraced this unique culture. In understanding our business culture Charmain has been able to propose individuals who do indeed have this passion and energy, without which there would be no fit for the individual or the Company,

I believe that Charmain has a fast track insight into what it is that drives an individual, and in locating this she is 100% focused on ensuring that both client and individuals win.

Charmain’s success lies with the fact that she is so very diligent in her research of an individual and a business culture_ My personal experience is that many companies work on competencies and skills but forget about what drives and motivates an individual to reach beyond their goals- in finding out more about what are the driving issues for the individual and the Company, Charmain has dug deeper and its in the digging that she has found the golden nuggets!

Thank you!

Sadie Tew
UK Retail Director
Donna Karan Company UK Retail Ltd

Charmain knows retail, she is direct and extremely focused. With Charmain you get the result.”

Ruth Dangerfield
Country Manager, Habitat


Charmain I have known for over 10 years she has and been anamazing support and influence in my career. Her passion anddrive to find the right people for the right position and it dose notstop there she is with you from the start and the relationshipdose not end. An amazing woman, inspiring and so trustworthy

Amira Mutawa
Manager, Tiffany & Co


Charmain was a pleasure to work with. From the very first moment I met her. She was extremely professional and helpful. She helped me fix my cv. She gave me tips. She gave me advice. She guided me but must importantly. She was very friendly.
She got me an interview almost immediately and with her guidance and world of knowledge I managed to secure a job which I am extremely happy with. I cannot recommend Charmain enough to anyone. She has been fantastic. So thank you Charmain. It has been a pleasure working with you.

Faisal Khair
Stock Controller at Hermes 

Outside the box is an absolute outstanding recruitment company, housed by a fantastic team and coach. Never have I met such a supportive person who is not only keen on helping you, but is always there when in need.Charmain’s work ethic is impeccable and is another level, as she immediately recognises ones strengths, skills, capabilities and what might they expect from out of the outcome. Then before you know it, she has efficiently tailored her search according to the ones needs, like she had with me.The whole of the OTB team are very professional, and I would highly recommend them without any doubts to anyone I know.Thank you Charmain & team OTB, I couldn’t have asked for more!

Fatos Çapan Kunacav
Sales Administrator, Connolly England

Charmain is an exceptional professional recruiter who’s commitment, dedication and focus ensure the best possible candidate placement.

Her commitment to fully understands her candidates, their personalities, ambitions and career history is refreshing and in all my experience it is this personal connection and commitment that makes her stand out within her chosen field. At no point are you not aware where you are regarding the recruitment process, and Charmain is always honest and open within her communication.

I have no hesitation in recommending her, as she has always excelled in everything she has done for me.

Nicholas Harbottle-Marsh
General Manager, Gucci, Harrods


Charmain is extremely professional recruiter and you can count on her help for your next step career.
What I really loved about Charmain is that she takes the time to meet with all her candidates before she sends them for an interview. When I met Charmain she really wanted to get to know my skills and abilities to send me to the right client. She is always happy to help and offer the best advice. I cannot recommend her highly enough.

Natalija Spasevska
Store Manager Fendi, Bicester


I come from the states, NY specifically, and always dreamt of living andworking in London. Every job I’ve ever had somehow always brought me to this country on business. So at the end of 2002 I made the decision to pursue my dream and began sending my CV to various employment agencies in the UK.

Most everyone turned me down flat, without even delving into my Background! The excuse was always that – because I didn’t have a work permit – no employer would be willing to wait for me to get that sorted. And then I connected with Charmain! Charmain was the only recruitment professional who treated me like a viable candidate. And like a real person. Charmain took the time to talk to me, get to know me and to encourage me to pursue my dream.

So here I am, writing this 16 months later, from my office in Central London, doing my dream job, all thanks to Charmain!!

Lauren Papagno
HR Director
Thomas Pink





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