RETAIL STORES & OPERATIONS

Bond Street, London

Salary

£35K + £3,600 LUNCH & TRAVEL + BONUS

SENIOR IN-STORE ADMINISTRATOR – LUXURY FASHION & LIFESTYLE

A new, exciting opportunity is now available for an experienced LUXURY FASHION / LIFESTYLE   SENIOR IN-STORE ADMINISTRATOR.  This role will be based in one of the most luxurious flagship Maison’s on Bond Street where you will be part of the back of house administration team supporting the Sales floor and Management team with the general administration of the store. Scroll down for details.

A new, exciting opportunity is now available for an experienced LUXURY FASHION / LIFESTYLE   SENIOR IN-STORE ADMINISTRATOR.  This role will be based in one of the most luxurious flagship Maison’s on Bond Street where you will be part of the back of house administration team supporting the Sales floor and Management team with the general administration of the store.

Our client is one of most sought-after global luxury heritage brands, who have built and maintained an exceptional reputation in the luxury lifestyle industry. Our client has a high regard for their staff, encouraging a positive and uplifting team environment.

The Senior In-Store Administrator role will report directly to the Administration Manager and is responsible for a team of 3 Administrators who support a store team in excess of 50 staff.

RESPONSIBILITIES:

Back Office Customer Service Management

  • Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
  • Monitor lead times at each relevant step of the aftersales & repair lifecycle
  • Be a real partner to sales team to optimise and simplify the back-office follow-up of those services
  • Transfer requests / paperwork and follow up
  • Management of After-Sales

Store Administration

  • Manage and / or organise internal communication: information dispatch, notes, organisation chart or contact list updates, etc
  • Managing store orders
  • Coordinate with external agencies to plan external / temporary staff
  • Be responsible for store day-to-day maintenance (lighting, cleaning, access, security…)
  • Manage staff uniforms (fittings, order, remittance, alterations, dry cleaning and spare uniforms.
  • Order office stationery, drinks and food, and other relevant tools, coordinate with suppliers, control delivery and invoicing to ensure accurate billing.
  • Ordering banking books & cash bags

Team Management

  • Global performance follow up: follow up closely the quality of interactions of your team members with customers and make sure they are in line with store standards
  • Internal communication: reference to call centre team, to ensure all communication is seamless between call centre and sales associates, all queries are addressed in a timely manner
  • Organize weekly briefs with your team and provide regular feedback to the Sales and Service Manager
  • Diary management for all appointments in the store
  • Participate in the training process for newcomers in your team

Internal Controls and Procedures

  • Oversee and coordinate all bank transfers with Accounts Department.
  • Supervise till closing with sales teams and/or cashiers after the store has been closed
  • Be responsible for accurate till controls and cash remittances
  • Support with store target templates and update when received from accounts at Head Office
  • Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies
  • Be responsible for the application of procedures related to internal control and health & safety

IDEAL CANDIDATE

  • 2 Years + previous experience in an senior or supervisory administrative / operations position, preferably in luxury retail environment
  • Very organised, detail oriented with a high level of accuracy, flexible and reliable
  • Client and service-oriented with excellent communications skills
  • Computer literate, with good knowledge of excel, power point and IT
  • Team player
  • 1st experience of people management is essential
  • Professional and the ability to work efficiently under pressure
  • During the absence of the Sales and Service Manager, ensure all duties and operations are efficiently handled

 

Additional to the basic salary is: £3,600 travel & lunch bonus, including free uniform, contributory pension, 33 days holiday and private health care.

Please email CV’s to cv@otbrecruitment.com  or call direct on 07815939515

Only successful candidates will be contacted.

Please only apply if you have ‘The Right to Work’ in the UK

Info & Facts

More information about the role

  • Immediate

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